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How much is shipping within New Zealand?
We have the following shipping rates:
- Orders under $100 - Non-Rural - $7
- Orders under $100 - Rural - $10
- Orders over $100 - Non-Rural - Free shipping
- Orders over $100 - Rural - $5
Do you ship internationally?
We can definitely arrange that with you! Please reach out so we can organise that. On average, it is around NZD 25 to ship a nappy or two, but more depending on the size of the parcel / your location.
How long does it take for my order to get to me?
Usually, we will pack and post your order the next day (at least within two - three business days). During busy periods such as release-openings, there may be a slight delay (up to a week) in getting your order packed, unless products are on a pre-order basis. We thank you in advance for your patience.
After your order is sent out, you will get a tracking notification. On average, it usually takes 2-5 days to arrive depending on where you live.
We always try our best to ensure our customers are 100% satisfied. If you receive your order and are not satisfied with the way they fit or there is a fault please contact us at email@example.com to discuss an exchange or refund and we will do our best to assist you with your concerns.
The following conditions apply to our Refund Policy:
1. Items must be returned in the original, undamaged packaging and in as-new re-saleable condition within 30 days of purchase.
2. Packages must be returned complete.
4. Please email us your requirements and receipt at firstname.lastname@example.org before returning goods. We will promptly email you a Return Reference Number.
5. Send the product quoting the Return Reference Number to:
Monarch Store NZ
149 Millhouse Drive, Golflands, Auckland
1. If an item does not meet your expectations, we will gladly issue a replacement or repair the item for you at no cost to you.
2. All goods are guaranteed against defects in workmanship and materials for a period of six (6) months from the date of purchase. This does not include items purchased second-hand.
3. To maintain this warranty, please ensure you are caring for your Alcmena nappies as per our recommendations which can be found here- https://monarchstore.nz/pages/washing-your-nappies. Unfortunately we are unable to repair or replace nappies that are damaged, if being cared for against our recommendations.
4. Please email us at email@example.com with your original order number before returning goods so we can keep an eye out for your return parcel.